New Positions - Support Engineers

Sat, 06 Sep 2025 08:22:35 GMT

About Us

From our office in Welwyn Garden City, Hertfordshire, JEOL (UK) Ltd offer sales, support and applications training for a wide variety of scanning electron microscopes (SEM), scanning probe microscopes, transmission electron microscopes (TEM), NMR spectrometers, ESR spectrometers, mass spectrometers and semiconductor process equipment.
As one of the world’s leading suppliers of scientific equipment, we are proud to offer our customers the highest level of sales and technical support maximising their investment in JEOL products.
Established since 1968, JEOL (UK) Ltd is part of a worldwide network, with the head office in Akishima, Tokyo.
As part of our investment plan for expanding operations in Ireland, we are hiring two engineers.

The Team

You will become a part of the JEOL UK service team, dedicated to servicing and providing technical support for our range of electron microscopes. You can expect to be travelling extensively for training and customer visits, especially during the first year. You will be home-based and will work remotely with support from UK, European and Japanese engineers.

What We Expect

- It is essential that you are eligible to work and reside in Ireland
- Fluent in English
- A suitable qualification in a relevant engineering or science subject
- A background in electronic engineering and hands on experience of working with electronic boards is advantageous.
- Independent, service-minded and educational in the approach towards customers.
- Travel to support customers throughout Ireland and other areas covered by JEOL UK, as required.
- Full clean Driving license

What You Will Do

JEOL instruments are famously robust but as the uptime of the instrument is critical to our customers you are expected to be able to:

- Provide a speedy response.
- Assure the highest level of customer experience.
- Perform field service activities, including on-site installations, upgrades, preventive maintenance and system repairs.
- Instruct customers in the use of their instruments to ensure safe and effective operation.
- Provide proactive and responsive technical remote support, ensuring that our customers are successful in the use of their instrumentation.
- Log all job details with the office via our customer support administrators and complete the corresponding service reports with any supporting documentation.
- Perform all duties in accordance with the company’s safety policy and the customer’s local safety rules.
- Work towards the future development of the company management system thus ensuring recognition of the international standard ISO9001.
- Coordinate your own work schedule with direct colleagues, service operations and management.
- Maintain a personal and local spare parts inventory for consumable parts.
- Work closely with the JEOL Sales Executive in Ireland.

What We Offer

- Comprehensive on job training along with opportunities to attend training courses in Europe and Japan.
- Interesting and varied work on technologically advanced equipment.
- Attractive Salary
- Career development opportunities
- Company Car
- Generous Pension scheme
- Private health insurance
- Substantial holiday entitlement

To apply, please send your CV to Jonathan.reed@jeoluk.com

JEOL UK News

New Positions - Support Engineers