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JEOL UK News

Press releases, announcements, awards, and news

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COVID-19 Statement

We would like to inform you that JEOL UK is still operating as normal under the exceptional circumstances posed by the current COVID-19 crisis. Our Sales and Service departments are open and we have plans in place to continue this as events develop.

As usual, if you need assistance with your JEOL instrument, customers can email us on uk.svc@jeoluk.com or contact your usual engineer directly.
 
Many common problems can be resolved over the telephone; however, we are looking at supporting live video calls with JEOL Engineers to offer an increased level of service. There is no change to our policy should you require a visit from a Service Engineer, however, we will be asking you to kindly complete a short questionnaire prior to any on-site visit for the safety of our staff. 

We appreciate that some customers may be working in multi-user environments or deciding to shut down instruments for possibly an unknown period. If you need advice on these matters, please contact us if you haven’t already done so.

Understandably, over the next few weeks, we will be prioritising breakdown visits to certain customers (hospitals and those undertaking biological research). Thank you in advance for your patience and understanding if this results in any delay in our service to you.

Jonathan Reed
General Manager Customer Support

 

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Magnet maintenance advice in the wake of COVID-19 restrictions

After the latest announcement from the UK government regarding measures against the COVID-19 virus, we are aware that many institutions and facilities may be closed for an unknown period.

Unlike other equipment, NMR systems, specifically Super Conducting Magnets, cannot be simply switched off. Cryogen levels (liquid helium and liquid nitrogen) within the magnet need to be maintained to keep the magnet functioning.

JEOL always recommends a weekly nitrogen fill helium fill well before the minimum refill level is reached. We do however appreciate that this may be or could become difficult in the near future.

Regarding nitrogen, most magnets can in fact go two weeks between fills. Minimum safe helium levels vary between magnets. We can advise on this if required.

Should the nitrogen not be maintained, eventually the helium consumption would rise significantly. Once the helium level drops below a critical point, by either lack of nitrogen or a delayed helium fill, the magnet will cease to be super-conducting and dump its energy (a quench). Most of what cryogens remain can be quickly released as gas when this happens.

Although magnets are designed to cope with an unexpected quench, there is always the risk of mechanical damage should this happen. But in most cases, the magnet could be reinstalled. This would however be at considerable cost and with lengthy downtime in the interim.

We would therefore ask that every effort is made and priority is given to maintain the cryogen levels of the magnet.

If at some stage it becomes clear that this cannot be done, we would recommend that the magnet is de-energized in a controlled manner to prevent a quench. Please contact us ASAP in this case. We would need to advise on the minimum helium level to do this safely, which depends on the magnet type.

For any questions or concerns, we can be reached by calling our office on +44 (0)1707 377117, or by email at NMRsupport@jeoluk.com

UK NMR facility orders Europe

The National Management Committee of the UK 850 MHz Solid-State NMR facility, based at the University of Warwick, today announced the award of the contract to supply a 1 mm CPMAS solid-state NMR probe for their 850 MHz widebore system to JEOL (UK) Limited. This will be the first 1 mm solid-state probe to be supplied in Europe.

The EPRSC, BBSRC & Birmingham Science City (AWM & ERDF) funded UK 850 MHz Solid-State NMR facility has been in operation since February 1st 2010 delivering advances in Materials Science, Chemistry, Biology, Earth Sciences and Physics, with time allocated to date to scientists from 16 UK universities.

Mr Peter Meadows, European Product Manager for NMR at JEOL said "The addition of the 1 mm CPMAS probe to the JEOL portfolio of products supports and strengthens our position in Solid-State NMR. JEOL’s 1 mm CPMAS probe is the first commercially available probe to deliver magic angle spinning (MAS) speeds from 1 kHz to 80 kHz stable to < 10 Hz; it features strong rf fields, and provides high sensitivity per unit volume."

For further information on the 1 mm CPMAS Solid-State NMR Probe or other JEOL products, please contact uk.sales@jeoluk.com or your local JEOL office.

JEOL is a leading supplier of nuclear magnetic resonance (NMR) spectrometers, mass spectrometers, scanning electron microscopes (SEMs), transmission electron microscopes (TEMs), scanning probe microscopes (SPMs), and semiconductor tools for scientific and industrial purposes. Providing application-specific solutions that advance our customers' diverse objectives — from routine analysis of organic and inorganic specimens to breakthroughs in nanotechnological development.

For further information, please visit www.jeol.com 

InTouchScope SEM wins R&D 100 Award

JEOL has brought the relatively recent multi-touch interactive computing technology to a research-grade scientific instrument. The InTouchScope software interface has the familiar look and feel of today's personal electronic media. This is an SEM with an easy-to-learn, intuitive software interface with all the capabilities of a full-grade, variable pressure SEM.

The InTouchScope will be demonstrated at EMAG 2011 on 6-9 September at the University of Birmingham.

To book a demonstration please contact our Sales Department on 01707 377117 or email us at uk.sales@jeoluk.com

SF6

SF6 (sulphur hexafluoride) is used extensively in TEMs as a high voltage insulator because of its high resistance to electrical breakdown. Unfortunately, it is both a potent greenhouse gas and highly inert, remaining in the atmosphere for many years.

EU legislation in July, 2006 imposed strict control on the handling of SF6, making it illegal to release SF6 into the atmosphere. As part of JEOL’s ISO 14001:2004 Environmental Accreditation, JEOL’s manufacturing facilities invested in the necessary equipment well before the regulations came into effect.

JEOL has now invested within the UK in the necessary equipment and Service Engineer training to enable JEOL to undertake SF6 recovery and recycling in-house, further extending JEOL’s commitment to customer support. We believe this investment makes JEOL the only electron microscope supplier in the UK with this in-house capability.

As well as handling SF6 for our own instruments, JEOL is offering SF6 recovery as a service to universities, laboratories and other instrument suppliers. Contact Customer Support UK.SVC@jeoluk.com for further information.